Serve with heart, create touch
Source: | Author:瑞安国际大酒店 | Published time: 2013-12-21 | 1104 Views | 🔊 Click to read aloud ❚❚ | Share:
——"Service is Everything" training report
      At 14:00 on December 20, 2013, Rui'an International Hotel held a "Service is Everything" training course in the Guorui Hall. It was lectured by Chi Beilei, the deputy manager of the housekeeping department. More than 40 people from the foreman level and above participated in the training. class.

      This course starts with the interaction between the profession of "sleeper" and the level of hotel service. The pool manager analyzes the importance of service one by one in combination with vivid cases that occurred in the hotel and classic video content, and shows you what is moving , Unforgettable service, and shared with the trainees how to do a good job: 1. Professional service skills, 2. Active service attitude, 3. Create service with heart.

      Through this training, the service awareness of the participants was further enhanced, and everyone fully realized: service is not only work, we must treat it as an art, and we must devote ourselves to creating wonderful and memorable for every customer Experience. (Contributed by Human Resources Department)