Service design and innovation
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Author:瑞安国际大酒店
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Published time: 2014-05-15
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At 14:00 on May 15, 2014, Rui'an International Hotel held the "Hotel Service Design and Innovation" transfer training course in the Cathay Hall, which was lectured by Qiu Libo, manager of the front office of the hotel. More than 60 employees participated in the training course . This transfer training course mainly explains how to ensure the effectiveness of service design: 1. Grasp the trend of the times. 2. Identify the needs of customers. 3. Use value engineering. On the basis of ensuring the effectiveness of service design, it is necessary to highlight the customer's emotion, create the uniqueness of the service and pay attention to the subtleties of the service.
At 14:00 on May 15, 2014, Rui'an International Hotel held the "Hotel Service Design and Innovation" transfer training course in the Cathay Hall, which was lectured by Qiu Libo, manager of the front office of the hotel. More than 60 employees participated in the training course .
This transfer training course mainly explains how to ensure the effectiveness of service design: 1. Grasp the trend of the times. 2. Identify the needs of customers. 3. Use value engineering. On the basis of ensuring the effectiveness of service design, it is necessary to highlight the customer's emotion, create the uniqueness of the service and pay attention to the subtleties of the service.
Through this training, everyone can further understand the core elements and development direction of the current hotel service quality competition. As a member of the hotel, we must combine our own characteristics, learn to refer to the advantages of others, and strive to create a wonderful and memorable personal experience for every customer of our hotel. Contributed by the Human Resources Department)
