Ruian International Hotel
Spring weather turns the rain into the heartland-the hotel organizes the "Creating a Good Customer Experience" training
Source: | Author:瑞安国际大酒店 | Published time: 2015-03-16 | 978 Views | 🔊 Click to read aloud ❚❚ ▶ | Share:
      On the afternoon of March 14, 2015, the hotel organized the first major training course in 2015-"Creating a Good Customer Experience" in the International Hall. The training invited Mr. Chen Ouyang, a senior trainer from China Suguang Group, to give a lecture. A total of more than 90 hotel employees participated in this wonderful training.
The training started, through the case of Starbucks customer experience, Japanese moving company and Japanese car 4S shop, let trainees' thoughts quickly enter the training theme. How does teacher Chen Ouyang interact with participants to create a good experience. At the training meeting, Mr. Chen also asked each group of trainees to discuss and analyze the service highlights and core of each department, and found the service details and space for further improvement. The whole training site was filled with passion and joy, allowing everyone to have a profound experience in the high learning atmosphere.

      Through this training, everyone understands the importance of a good customer experience in cultivating hotel loyal customers and enhancing hotel market competitiveness. The customer's "satisfaction + touch" is obtained through every touch point and every service detail. Every employee's words and deeds represent the image of the hotel and directly affect the customer's experience and feelings.

      This training helped all trainees to establish the confidence to carry out the moving service to the end. Everyone said that in the future work, they will work hard to learn from the advanced hotel counterparts in the industry, strive to create high-quality services, and reject mediocre services. Compare with the advanced ones, find their own gaps and clarify the goals and directions of future efforts.

      Everyone believes that the first major training course in 2015 will be able to blow the spring breeze of "moving service", "service with affection" and "experience service" to every corner of the hotel, to every customer and every one. The heart of the employees.