Since September 8th, the hotel has carried out the "Service Courtesy Month" activity, and all employees of the store have responded positively and implemented it earnestly, with significant results. Most employees can be civilized and courteous. The hotel established a service courtesy month activity group, held a mobilization meeting with fanfare in the early stage of the event, promoted the knowledge of civility and politeness, and formed a good atmosphere for the event; and conducted self-inspection and self-inspection on the staff’s appearance, etiquette and etiquette by department as a unit. The general manager's office conducts random inspections. Based on the selection and recommendation of various departments, 19 "civilized demonstration posts" were selected after the hotel publicity.