We share our service experience: just do a little bit more; be a listener; meet the reasonable needs of the guests, respond quickly, and solve them quickly; the guests have nothing to do with seeing, hearing and seeing; starting from the heart, doing things with heart; treating with enthusiasm Guests; the effort of a hand, is infinitely moved; show a sincere heart; do a good job with heart than heart, etc.

      Story 1: At a meeting of the United Front Work Department, a leader accidentally cut his hand during the meeting. After observation and discovery, Kong Dongqing, an employee of the conference room, immediately handed the guests band-aids. The guests were surprised and grateful.

      Story 2: Once, a guest came to the catering department with a wet hair. When the catering staff found out, they asked the guest if they needed a hair dryer. The guest said they needed it very much and thanked us for our careful service.

      These seemingly ordinary experiences and stories that happened around them tell us that in ordinary jobs, extraordinary performance can still be created; no matter how simple work, as long as you do it with your heart, it is not easy!

      Finally, Zhou always made a concluding speech. He deeply understands the difficulty of service work, and expresses gratitude to all the hotel staff, represented by 14 service stars, for their hard work in guest service work. Facing the market test in the new year, the business philosophy of "service is everything" was put forward. We call on us only to provide good service and be unique in service, so that we can stand out in the same industry. How to create an excellent service brand, Mr. Zhou puts forward the requirements of everyone, one must establish a correct service awareness; second, it must cultivate skilled service skills.

      At the moment when 2012 is coming to an end, this symposium is held. Everyone has reason to believe that next year, the service quality of the hotel will be improved, and tomorrow, the hotel will be better!