At around 11:20 pm on December 9, 2010, the lobby bar was still open as usual. After the guests at table 7 left, the waiter Xu Yaxiu went to sort out the cups and plates and found a black briefcase beside the table. She immediately guessed it must be The guest left something by accident.
For business guests, the briefcase must have very important information. Xu Yaxiu carried the bag around the lobby looking for the customer who lost the item, but could not find it.In accordance with the hotel's regulations, she made a detailed registration of the found items and handed them to Huang Chaoli, the assistant manager of the lobby on duty.After checking carefully, the chief officer found that there were not only notebooks and other valuables in the briefcase, but also cash, which was registered and kept in accordance with relevant regulations.
The next day, the owner returned to the hotel lobby bar to look for a briefcase. With the help of the chief mate and the waiter, he retrieved his briefcase. The guests expressed their admiration and gratitude to the waiter Xu Yaxiu for his noble personality and actions, and expressed that Ruian International University The hotel is not only upscale in hardware facilities, but the quality of the waiters is even higher, and will definitely come again in the future.
Xu Yaxiu's unobtrusive behavior not only reflects her own high-quality character, but also brings honor and customers to the hotel. It is a rare high-quality employee and is worth learning from all Shui On International colleagues.
